How to reach support through the enquiry form
The quickest way to get help is through the enquiry form on our contact page. Tell us what you need, whether it is account setup, roster template setup, swap process help or support with messaging and team activities. Give a clear description of the issue, the site or branch involved and the best time to reach you, especially if your team works shifts across Johannesburg, Cape Town, Durban, Pretoria or Bloemfontein.
Once the form is sent, our support team reviews it and comes back with the next step. If your request is urgent, mention that in the message so we can focus on what needs attention first.
What to include so we can help faster
A few details at the start save a lot of back and forth. If you are setting up a new site, moving from paper rosters or need help with a live schedule, include the basics below so we can work neatly and avoid delays.
- Your company name and the branch or site that needs help
- What you are trying to do, such as account setup, team import help or go live support
- The roster period or date range affected
- Any policy points we should keep in mind for the roster
- Names of the managers or supervisors who need training
If you are sending a roster issue, it helps to say whether the challenge is about shift swaps, message setup, team activities or a general scheduling problem. A short note from the people on the floor is often enough to point us in the right direction.
Support for roster setup and policy alignment
Rosters should be practical, clear and aligned to your workplace rules and the Basic Conditions of Employment Act in general terms. We can help you set up a template that fits your shift structure, break pattern and site requirements without overcomplicating the process. That matters when teams are spread across multiple branches or when load-shedding, transport delays or weekend trading affect start times.
For many businesses, the first step is getting the roster structure right. We can assist with roster template setup, policy alignment and swap process help so managers have a sensible way to plan time off, manage changes and keep staff informed.
- Build a roster structure that suits your operation
- Set up a clear swap process for staff and managers
- Keep shift changes visible to the right people
- Reduce confusion when schedules change at short notice
Training for managers and staff at site level
If your team is new to the system, training makes a big difference. We provide manager training and staff training so people understand how to check schedules, send messages and follow the right process for changes. This is especially useful for multi-site teams where one supervisor may be covering more than one branch or where staff rotate between locations.
During training, we keep the focus on the day-to-day tasks your team actually uses. That usually means how to read the roster, how to request or approve a swap, how to send a message to the right group and how to keep team activities on track. The aim is to get everyone comfortable with the basics before going live.
Rolling out support across branches and teams
If you are launching at one site first or rolling out across several branches, our site rollout support helps keep the process ordered. We work with businesses in Rosebank, Midrand, Sandton and further afield across South Africa to keep the handover practical. For some teams, that means starting with one location and then adding the others once the managers are settled.
We also help with team import, message setup and activity planning help where needed. If your business has different shift patterns in different cities, let us know so we can talk through the best way to approach the rollout. A staged start is often easier for busy teams and gives managers time to adjust.
Ongoing check ins after you go live
Support does not stop once the setup is done. After go live, we stay in touch with ongoing check ins so you can raise questions, flag process issues or ask for help when the way the team works changes. This is useful when there are new supervisors, seasonal staffing changes or a fresh roster pattern for a new quarter.
Our support lead and client success team are here to help with the practical side of using the platform. If something is not working as expected, or if you want to tighten up how your team uses it, send through a message and we will take it from there. A quick check-in now can save a bigger fix later.
