Getting Started With Your Account
When a new client comes on board, we start with the basics so the account is ready for daily use. That includes account setup, team import help and roster template setup so managers can begin with a structure that suits the business. Whether your team is in Rosebank, Sandton, Midrand or further afield in Cape Town, Durban, Pretoria and Bloemfontein, the same clear process applies.
We also help check that your roster approach lines up with the Basic Conditions of Employment Act in general terms. We are not giving legal advice, but we do make sure the setup supports sensible working hours, rest periods and shift patterns before the first roster goes live.
Roster Templates That Fit Real Working Hours
Different businesses need different roster structures. A retail team, a security site, a hospitality venue and an office support team do not all work the same way. That is why roster template setup is handled around your actual shift times, team sizes and weekly routines.
- Set up daily, weekly or rotating shift patterns
- Group teams by site, department or role
- Keep opening and closing shifts easy to read
- Allow for leave, swaps and short notice changes
If your business runs across multiple sites or has staff moving between branches, we can help shape the template so managers do not have to rebuild the roster every week. Small errors in a roster can create bigger issues later, so the aim is to make the layout practical from the start.
Training For Managers And Staff
Good support is not only about the software setup. It is also about making sure managers and staff know how to use it properly. We provide manager training and staff training so the process is clear for everyone, from approving changes to understanding where to check updates.
Training can cover messaging, shift swaps, activity planning help and go live support. For teams in busy environments, a short and direct session often works best. We keep it focused on what people need to do each day rather than adding extra steps they will not use.
- Manager training for roster control and approvals
- Staff training for messages, shift swaps and updates
- Simple guidance for new users joining mid month
- Follow up support after rollout if questions come up
Help With Site Rollout And Go Live
Rolling out a new roster process across a site can be tricky if everyone starts at once without clear direction. Our site rollout support helps introduce the system in a steady way, whether you are based in Johannesburg or managing teams in Cape Town, Durban, Pretoria or Bloemfontein. We help set expectations, confirm the right contacts and keep the first few weeks organised.
Go live support is there for the practical things that come up on day one. That may mean checking a roster template, confirming message settings or showing managers how to handle a shift swap request. The point is to reduce confusion and keep the team moving. A calm start saves time later, especially when the roster changes often.
Policy Alignment And Swap Process Help
Many businesses want their roster process to follow internal rules as well as general labour requirements. We can help align the setup with your policy so managers are using the same process each time. That keeps things consistent for leave, lateness, shift changes and late amendments.
Swap process help is useful when staff need to trade shifts in a controlled way. Rather than relying on messages passed around on their own, the process can be set up so requests are visible and easier to track. This gives managers a clearer view of who is working when, and helps avoid last-minute confusion.
- Policy alignment for internal roster rules
- Swap process help for approved shift changes
- Message setup for team notices and updates
- Activity planning help for team-building sessions
Ongoing Check Ins And Practical Support
After setup, support does not stop. Many clients want ongoing check ins so they can ask questions, review how the roster is working and adjust the process if the team changes. This is especially useful for growing businesses, seasonal staffing or sites that need regular rota updates.
We stay close to the practical side of the work: account setup, template changes, messaging, swaps and planning team activities. If a branch in Rosebank is running one way and another site in Durban needs a different approach, we can help keep the process clear without making it harder for managers. Our support is there to keep the day to day running smoothly, not to add extra admin.
Clients reach us through the enquiry form on our contact page, and we take it from there with the right person on the team.